Why has traditional text analytics failed CX?Customer insights teams have been let down by traditional text analytics tools. There was so much promise early on.Aug 26, 2021Aug 26, 2021
How to remove human bias from your analysis projectsNo two people are the same, and that includes those told to analyze customer feedback.Aug 23, 2021Aug 23, 2021
Why is qualitative customer data from multiple sources so important?As a customer insight leader, you’re constantly looking for key behavior drivers behind your organization’s CX scores. Understanding what…Aug 2, 2021Aug 2, 2021
Negative Customer Feedback is Your Golden Ticket to Deeper Customer InsightsCustomer feedback is so powerful in today’s digital age that one social media post attracts a million views in less than a week. Reviews…Jul 30, 2021Jul 30, 2021
How to leverage customer insights to retain customers in the banking industryThis blog was originally published June 28, 2021 on the Kapiche Blog here.Jul 1, 2021Jul 1, 2021
How to leverage customer insights to retain customers in the banking industryWith the recent economic downturn and continuous rise in unemployment, banks are working hard to keep their customers by offering new…Jul 1, 2021Jul 1, 2021
NPS customer feedback strategy — operational vs. strategic approachesA strong focus on customer experience (CX) is crucial for any business looking to grow in today’s marketplace. So why is it that…Jun 22, 2021Jun 22, 2021
4 ways to get the most out of qualitative dataAs a business owner, you know how vital collecting data is. According to a survey from Deloitte, most senior managers think that analytics…May 12, 2021May 12, 2021
6 key attributes of an actionable insightWater, water everywhere, but not a drop to drink.Feb 12, 2021Feb 12, 2021
Insights 360: Unlocking post-COVID business growth with a 360-degree view of the customer…Today, customers interact with your business in more ways than ever before. Browsing storefronts on their mobile phone, asking questions…Jan 10, 2021Jan 10, 2021
