KapicheWhy has traditional text analytics failed CX?Customer insights teams have been let down by traditional text analytics tools. There was so much promise early on.6 min read·Aug 26, 2021----
KapicheHow to remove human bias from your analysis projectsNo two people are the same, and that includes those told to analyze customer feedback.6 min read·Aug 23, 2021----
KapicheWhy is qualitative customer data from multiple sources so important?As a customer insight leader, you’re constantly looking for key behavior drivers behind your organization’s CX scores. Understanding what…8 min read·Aug 2, 2021----
KapicheNegative Customer Feedback is Your Golden Ticket to Deeper Customer InsightsCustomer feedback is so powerful in today’s digital age that one social media post attracts a million views in less than a week. Reviews…7 min read·Jul 30, 2021----
KapicheHow to leverage customer insights to retain customers in the banking industryThis blog was originally published June 28, 2021 on the Kapiche Blog here.9 min read·Jul 1, 2021----
KapicheHow to leverage customer insights to retain customers in the banking industryWith the recent economic downturn and continuous rise in unemployment, banks are working hard to keep their customers by offering new…8 min read·Jul 1, 2021----
KapicheNPS customer feedback strategy — operational vs. strategic approachesA strong focus on customer experience (CX) is crucial for any business looking to grow in today’s marketplace. So why is it that…4 min read·Jun 22, 2021----
Kapiche4 ways to get the most out of qualitative dataAs a business owner, you know how vital collecting data is. According to a survey from Deloitte, most senior managers think that analytics…6 min read·May 12, 2021----
Kapiche6 key attributes of an actionable insightWater, water everywhere, but not a drop to drink.2 min read·Feb 12, 2021----
KapicheInsights 360: Unlocking post-COVID business growth with a 360-degree view of the customer…Today, customers interact with your business in more ways than ever before. Browsing storefronts on their mobile phone, asking questions…4 min read·Jan 10, 2021----
